Kerbside Collection Scheme - Douglas and Braddan
KERBSIDE MONITORING AND FEEDBACK
The need to monitor customer satisfaction and participation in the kerbside collection scheme is essential in evaluating its effectiveness. During 2009 two surveys have been undertaken, the results of which are set out in the documents attached at the bottom of this page.
Participation Survey 31st March - 1st May 2009
MEL Research Ltd 2009 were appointed to undertake the participation monitoring on behalf of the Department. 3,467 households offered the Scheme were monitored over the survey period. The results identified that 68% of these households were taking part in the kerbside collection Scheme, with paper and plastic bottles being the most commonly recycled materials
Customer Satisfaction Questionnaire Survey - July/August 2009
During the summer a Shell Technology Enterprise Programme (STEP) student was appointed to conduct a postal questionnaire of a representative sample of households offered the kerbside Scheme. Of the 4,500 questionnaires issued, a statistically representative total of 1,327 completed forms were received before the closing date. 86% of respondents considered the kerbside Scheme made it easier for them to recycle, with 11% indicating the Scheme had encourage them to start recycling. Thanks to everyone who took the time to complete and return the form - your contribution is much appreciated and your feedback has been used to improve the Scheme.
FORTNIGHTLY KERBSIDE RECYCLING DETAILS
Fortnightly kerbside recycling collections took place in Braddan, Onchan & Douglas. The scheme was delivered in partnership with the Borough of Douglas, Onchan District Commissioners and Braddan Parish Commissioners with recycling collections for almost 15,000 households and commenced on 3rd November 2008. Householders were encouraged to 'get into the recycling habit' and use the scheme to recycle their paper, glass bottles and jars, food and drinks cans and plastic bottles, from the convenience of their homes.
Please click on the document at the bottom of this page to access the comprehensive "Kerbside Collection Scheme - Frequently Asked Questions (FAQ's)" guide. It provides lots of answers to FAQ's and also gives helpful information on how to use the blue & green kerbside box scheme.
Householders in Douglas, Onchan and Braddan were issued with two 55L boxes (as shown above), a fridge magnet, and a collection calendar which is updated annually. .
A blue box with showerproof cover is provided for paper (e.g. newspapers, glossy magazines and junk mail). The showerproof cover is intended to stop the paper from getting wet.
A green box with elasticated net cover is provided for glass, bottles & jars; food & drinks cans; plastic bottles.The net cover will keep the box contents in place and stop the plastic bottles from blowing away.
These recycling boxes were collected on a fortnightly basis with NO CHANGE TO HOUSEHOLD RUBBISH COLLECTIONS (i.e. households putting their wheelie bin out for collection as normal). Residents included in the Scheme were provided with advice and instructions on how to use their recycling boxes, a household collection calendar and a dedicated helpline number in case they have any queries or concerns.
The Scheme was delivered for a three year trial period as a partnership working between officers and political members from the Department of Infrastructure, Braddan Parish Commissioners, Onchan District Commissioners and the Borough of Douglas.
Going forward Onchan District Commissioners decided to withdraw from the scheme however Braddan Parish Commissioners and the Borough of Douglas are working in partnership to deliver the kerbside collection scheme to their residents.
IF YOU HAVE ANY PROBLEMS OR QUERIES, PLEASE CALL THE KERBSIDE HELPLINE 696450
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