Kerbside Collection Scheme - Douglas Onchan and Braddan

KERBSIDE MONITORING AND FEEDBACK

The need to monitor customer satisfaction and participation in the kerbside collection scheme is essential in evaluating its effectiveness. During 2009 two surveys have been undertaken, the results of which are set out in the documents attached at the bottom of this page.

Participation Survey 31st March - 1st May 2009

MEL Research Ltd 2009 were appointed to undertake the participation monitoring on behalf of the Department. 3,467 households offered the Scheme were monitored over the survey period. The results identified that 68% of these households were taking part in the kerbside collection Scheme, with paper and plastic bottles being the most commonly recycled materials

Customer Satisfaction Questionnaire Survey - July/August 2009

During the summer a Shell Technology Enterprise Programme (STEP) student was appointed to conduct a postal questionnaire of a representative sample of households offered the kerbside Scheme. Of the 4,500 questionnaires issued, a statistically representative total of 1,327 completed forms were received before the closing date. 86% of respondents considered the kerbside Scheme made it easier for them to recycle, with 11% indicating the Scheme had encourage them to start recycling. Thanks to everyone who took the time to complete and return the form - your contribution is much appreciated and your feedback has been used to improve the Scheme.

FORTNIGHTLY KERBSIDE RECYCLING DETAILS

Fortnightly kerbside recycling collections are taking place in Braddan, Onchan & Douglas. The scheme is being delivered in partnership with Douglas Corporation, Onchan District Commissioners and Braddan Parish Commissioners with recycling collections for almost 15,000 households beginning on 3rd November 2008. Householders are encouraged to 'get into the recycling habit' and use the scheme to recycle their paper, glass bottles and jars, food and drinks cans and plastic bottles, from the convenience of their homes.

Please click on the document at the bottom of this page to access the comprehensive "Kerbside Collection Scheme - Frequently Asked Questions (FAQ's)" guide. It provides lots of answers to FAQ's and also gives helpful information on how to use the blue & green kerbside box scheme.

Blue kerbside recycling box Green kerbside recycling box

Householders in Douglas, Onchan and Braddan have been issued with two 55L boxes (as shown above), a fridge magnet, and a collection calendar which is updated annually. .

A blue box with showerproof cover is provided for paper (e.g. newspapers, glossy magazines and junk mail). The showerproof cover is intended to stop the paper from getting wet.

A green box with elasticated net cover is provided for glass, bottles & jars; food & drinks cans; plastic bottles.The net cover will keep the box contents in place and stop the plastic bottles from blowing away.

These recycling boxes will be collected on a fortnightly basis with NO CHANGE TO HOUSEHOLD RUBBISH COLLECTIONS (i.e. households should put their wheelie bin out for collection as normal). Residents included in the Scheme have been provided with advice and instructions on how to use their recycling boxes, a household collection calendar and a dedicated helpline number in case they have any queries or concerns.

The Scheme is being delivered over the next three years as a partnership working between officers and political members from the Department of Local Government & the Environment, Braddan Parish Commissioners, Onchan District Commissioners and Douglas Corporation.